FAQ

Creating an account is fast. Click the “Sign Up” or “Register” button, provide your name, email, and date of birth, choose a username and password, and select your preferred currency (Bitcoin or USD). You’ll be asked to confirm your email address by clicking a verification link sent to the inbox you provided. Make sure your details match any ID documents you might later upload for verification. Accounts are limited to one per person. Follow on-screen prompts to accept terms and set communication preferences. If you encounter errors during registration, use live chat or email service@mevucasino.com.

Verification helps protect your account and meet legal requirements. Typical documents include a government-issued photo ID (driver’s license or passport), a proof of address (utility bill or bank statement dated within 90 days), and, for some payment methods, a copy of the card or wallet used for deposits. Upload files in the account verification area. Documents are reviewed securely and processed as quickly as possible; most verifications complete within 24–72 hours. MeVu may request additional documents if needed. Verification is mandatory before large withdrawals and is a standard step to keep accounts safe and compliant.

MeVu supports a wide range of payment options. You can fund your account with Visa, American Express, UnionPay, bank wire transfer, Zelle, NetSpend, Rapid Transfer, Money Transfer, courier cheque, MyPayLinQ, Pay by Voucher, and cryptocurrencies including Bitcoin, Bitcoin Cash, Litecoin, and Tether (USDT). Availability can vary by location and currency. Deposits are usually instant for cards and crypto, while bank transfers may take longer. Always check the cashier page for current limits, fees, and processing times for each method before you transact.

Withdrawal times depend on the method. Cryptocurrency withdrawals, like Bitcoin or USDT, are often the fastest and can post within minutes to a few hours after approval. E-payments and card withdrawals may take 1–5 business days. Bank wire and courier cheque options can take longer, typically several business days. MeVu may apply verification holds or processing windows; check your account notifications for specifics. Fees depend on the chosen method and your region. If a withdrawal is delayed beyond stated timelines, contact support with your transaction details.

Bonuses provide extra play funds or free spins, but they come with wagering requirements (also called rollovers). A wagering requirement states how many times you must bet the bonus amount, or bonus plus deposit, before withdrawing winnings. For example, a 30x wagering requirement on a $50 bonus means you must wager $1,500 before cashing out bonus-derived winnings. Not all game types contribute equally toward requirements; slots usually contribute more, while table games may contribute less or be excluded. Always read the bonus terms for eligibility, maximum bet limits during play, and game weightings. Bonuses are promotions—not guarantees of winnings.

No-deposit bonuses vary by promotion and region. MeVu sometimes offers no-deposit bonuses, free spins, or loyalty rewards. These offers typically require an account and may need a code or opt-in; terms will state any wagering requirements and maximum withdrawal caps. No-deposit offers are limited and subject to change, so check the promotions page and your email notifications for current codes and eligibility. If you believe you qualify but a bonus isn’t applying, contact support with your account details.

MeVu features slots, blackjack, roulette, video poker, baccarat, poker tables, and specialty games. Software providers include Real Time Gaming, Spinomenal, Rival Gaming, Bovada Gaming, Revolver Gaming, Genesis Gaming, Woohoo Games, Top Trend Gaming, Dragon Gaming, Qora, Makitone Gaming, and more. Provider availability may shift as the site adds new titles. You can filter games by provider or category in the lobby. Live dealer titles availability depends on licensing and supplier integrations.

Yes. MeVu is designed to work on most modern smartphones and tablets without a separate app. The site’s mobile interface adapts to screen size for easy navigation, deposits, and gameplay. Most slots and table games are HTML5-compatible and run smoothly on iOS and Android devices. Performance can vary by device and internet connection; closing other apps and using Wi‑Fi can improve stability. If a game isn’t loading, try clearing your browser cache or using a different browser.

MeVu follows applicable gaming regulations and conducts routine checks to maintain fair play. Games from reputable providers use certified random number generators (RNGs) or regulated live-dealer systems to ensure randomness and fairness. MeVu publishes terms and responsible gaming policies to meet regulatory expectations. While the site takes measures to protect players and ensure fairness, remember no outcome is guaranteed. If you have questions about a game result or fairness test results, contact support for details.

If you experience errors, first try refreshing the page, clearing your browser cache, or switching browsers. For persistent issues, check your internet connection or try a different device. If the problem continues, gather screenshots, your account ID, and a clear description of the issue, then contact live chat for the fastest response. You can also email service@mevucasino.com or call General Support at 1-888-223-0000 or Casino support at 1-866-224-1324. Support will guide troubleshooting, escalate issues if needed, and log any technical incidents for resolution.

MeVu uses industry-standard security measures, such as SSL encryption, to protect financial transactions and personal data. Payment processing follows secure workflows appropriate to each method, and cryptocurrency transactions use blockchain confirmations. Accounts may have two-factor authentication or additional verification steps to prevent unauthorized access. MeVu follows privacy practices to limit data exposure and retains information only as required for compliance and service. If you suspect account compromise, contact support immediately and change your password.

MeVu offers responsible gambling tools to help you manage activity. You can set deposit limits, session reminders, and loss limits in your account settings. If you need a break, self-exclusion and cooling-off options are available; follow the responsible gaming section or contact support for assistance. If gambling is causing harm, seek professional help through local resources or national hotlines. Using limits and monitoring your play helps keep gaming enjoyable and within your control.